About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
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OUR CULTURE AND VALUES
We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.
We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.
We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.
We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.
The
Area Service Director will cover Benelux, Nordics and Growing markets sub-regions.
Some of the responsibilities and tasks:
- Manage across a broad geography of projects, customers, and team sizes.
- Exercise day-to-day operations, PnL management and forecasting, stakeholder reporting, varied forms of contract management, and HR/Personnel activities of the team and with the wider Business Unit.
- Drive Business Unit strategy, growth, and business development
- Represent Fluence Services in the Business Unit in front of the customer
- Control of regional service costs and development of cost reduction strategies
- Expansion of regional partnerships and setup of contractual relations
- Generation of new revenue sources and customer value
- Leadership of the field service team for the assigned Business Unit, including scheduling, performance reviews and career development
- Mediation of conflicts that arise and develop internally or externally
- Handling of contract issues and issuance of change orders
- Management of billing and collections
- Point of contact for quoting, including quotes for LTSA contracts after warranty period ends
- Provision of sales support and collaboration on new business development
LINK TO FLUENCE CORE VALUES
LEADING
Set the standard for all service team members in the region in terms of delivering first-in-class customer service and taking measures to ensure system availability
AGILE
Support the regional service teams with troubleshooting and methods to reduce or/and prevent downtimes
RESPONSIBLE
Guide all regional service team members on maintaining the highest levels of safety and compliance standards
FUN
Ensure a positive work atmosphere for the regional service team and represent Fluence’s service team as fun to work with towards customers as well as other departments internally
SKILL REQUIREMENTS
- Deep understanding of the energy storage service industry
- 8+ years in Energy Industry focused on a service role
- High communication skills targeted at the audience, comfortable in presenting to Senior Customers and Fluence ELT
- Strong negotiation and diplomacy skills
- Professional English skills, both written and verbal
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
