The Analyst, works in the Analyst Hub, primarily focusing Netherlands initially but with expectation to support other countries when required. The role supports the delivery of asset business plan targets and the execution of strategies for achieving operational excellence by generating and analysing reports on property management performance. Gathers and analyses market, client and portfolio data, providing management with data and input to identify opportunities for improving NOI/other aspects of commercial performance, and customer satisfaction. Performing other analytical tasks that support the operation of the business. This role will be expected to work closely with the Netherlands Operational team on a day to day basis, with direction also being provided by the Netherlands and Central European Senior Management Team.
JOB DESCRIPTION
- Supports the Director, Operational Performance & Analysis building the new Analyst Hub, including: scalable processes, controls, and tools (e.g templates, reports).
- Supports the Netherlands Operational Management Team with a variety of activities focusing on financial and data analysis.
- Analyses the P&L and works on forecasting, supports annual budgeting process and hitting operational/financial targets. As well as reviewing financial information and key performance indicators to understand where improvements can be made.
- Supports the delivery of the Hub’s reporting requirements in line with internal routines (e.g weekly reporting) and external (investor, client etc) needs, including the delivery of the leasing reporting process; to track and analyse leasing and occupancy performance and trends and highlight opportunities for rental growth or corrective marketing activity.
- Provides support and assistance to the property/regional managers, Operations Directors, Asset Management and Client Services teams, key business leaders and others by fielding questions and requests, gathering data and reports and assisting in resolving issues related to operational policies and performance.
- Works with other functions (Digital/Performance, Asset Marketing and Brand/Insights) to track key performance indicators, provide regular and consistent reporting to the business and act as a conduit between the insights/analysis gathered by other departments and operational execution.
- Assists in the gathering and analysis of financial, market, and other data to evaluate overall performance of the assigned portfolios versus budgets, targets and client expectations, preparing summaries, reports, recommendations and other interpretive reports to support business decisions.
- Participates in project teams to implement process improvements, new applications and programs targeted to improve operational performance.
- Supports an effective relationship between the Hub and the IT/Systems team, supporting the effective provision of data.
- Supports requirements gathering for systems projects when required, as well as testing, and on-going (systems) optimisation.
- Assists with the reporting of customer satisfaction metrics using business tools.
- Assists with the tracking of competitor pricing and performance and collates market data for the business.
- Assists in the maintenance of operational KPI databases used to gather and report on performance.
- Supports annual rent and budget setting processes, new acquisition due diligence and such other reports, analyses and tasks as necessary.
- Works with other Hub team members to identify opportunities for improvements in systems and tools used to understand, monitor and track performance.
- Inputs into new acquisitions (due diligence and operational data for underwriting) and supports in new acquisition executions (opening of asset).
- Provides support on service costs periodic reporting and annual price vs allowance analysis.
- Provides support on FF&E and other service charge related administration.
